Five ways to maximize your agency spend

Spending hard-earned money to hire a creative or public relations agency is a big decision for many small business or franchise owners. If you are paying someone else to help you build your business (especially when you might not be paying yourself) you need to make sure you are getting your money’s worth.

Here are five ways to ensure you are getting the most out of your agency spend.

1)      Get your agency to manage the liaisons and marketing collateral with designers. There are some good designers out there but there are also many who will chew up your precious time and consistently fail to deliver. Agencies only use designers they can rely on as their livelihood depends upon it. Agencies are also skilled at handling erratic creative types, so give them the brief, then hand over the responsibility to save time and money. Don’t attempt to do your own logo unless you are a graphic designer.

2)      Let your agency be creative. You hired an agency to help you build your brand, obtain publicity and to generate awareness. Agency staff  know what they are talking about and are results and service orientated. Trust them to do their job to help deliver you the best outcome. If you aren’t going to let them have any creative reign, don’t hire them in the first place.

3)      Attend agency functions and events. If your agency puts on an event to show gratitude for your business make sure you turn up with an open-mind and ample business cards. Agency events, whether social or educational, provide excellent opportunities to network with other results-orientated businesses and can be a great way to expand your network. It can also be a great opportunity to learn something new and enhance your skills.

4)      Be open to new ideas.  What’s the point in hiring people to help you grow your brand if you are going to shut down everything they say? Some of the best ideas have come out of agencies. Listen and give them a chance to prove their worth.

5)      Get your agency to negotiate media buying and advertising for you. As well as having strong relationships with designers, most agencies will also have excellent relationships with advertising representatives. This means they have more power when negotiating deals and know how much they can push ad reps to obtain maximum value.

Good photography pays in PR

A while ago we discussed the importance of having appropriate photographs for press purposes (visit our previous blog here). Having a quality photo ready for media purposes can often make the difference between securing a full page feature or receiving a small mention in an article. Keeping journalists happy is our number one job so having the right tools to do this will enhance the results generated.

The only challenge we face in selling the idea to clients is that professional photos come at a price however, there are a myriad of ways to use the images and ensure you get the most value from a shoot.

Save on creative design

Purchasing photos for business use from sites such as iStock can be a nightmare. Royalty fees are often excessive (depending on the medium) and you can be charged per use making it an extremely expensive exercise.  The other danger is you are not guaranteed exclusive use of a photo and other brands could share your ‘unique’ identity. Hiring a photographer to take shots of events, staff, services, products or property will actually save you money in the long run and ensure any images will be better suited to bring your brand to life.

Fake paparazzi at events

Even a hint of free publicity is enough to make any CEO or businessperson smile. Though they aren’t ‘real’ paparazzi, professional photographers at your event will make guests feel special. Send the pictures onto the media later for post-publicity or use the images for future invites/ marketing materials. They can also be used to populate your social media sites.

Brilliant branding

Don’t make the mistake of cheapening your brand by using inferior product images in catalogues or other marketing materials.

A picture can tell a thousand words so make sure your product pictures don’t say ‘average’. A good branding photograph will often convey a ‘mood’ to build a strong emotional connection to your product.

Shot 1: Does this make you want to buy this product?

 

Shot 2: Does this make you want to buy the product?

For more detailed information on photographs and a full list of official commercial photographers, visit http://www.aipp.com.au/

Connecting with your social media community

With the continuing evolution of the social media sphere, we are finding more and more clients are looking towards social media networks to generate leads and raise awareness about their brand.

However, the way most companies are approaching social media is fast and furious.

You can rush things through to catch up with everyone else but if you haven’t thought your approach through properly you won’t get the desired results.

For some this topic might seem a bit ‘101’ Social Media but we continue to come across businesses that don’t really understand how it works and the power it possesses in influencing a brand positively or negatively.

Social media is a real-time medium that has to be approached differently to other mass-advertising channels. Social media networks are more about the ‘soft sell’ rather than the hard sell – no-one likes being sent hundreds of spam emails or receiving unsolicited telemarketing calls – and your social media community is the same. Blatant advertising material on social media channels is unacceptable as most people have joined for a bit of fun. The exception to this is when it is a specific promotion page and people are aware of this when they sign/ join up/follow.

With this in mind, it is important to have clear objectives for why you want your brand or business to engage in social media. Is your target market reached easily via this channel? It’s not good enough just to be ‘on’ it.

Brands can benefit  from building genuine connections with the market on social media but it needs to be consistent with the overall marketing strategy, which includes integrating above and below the line elements. Social  media requires a a long-term commitment but there are a few things you can do to engage fans quickly and easily. Simple things like asking questions or running specific online promotions through applications are two strategies that encourage engagement.

Roger Federer is one of the biggest sports brands in tennis (and sport in general). Part of the reason he continues to remain popular with both sponsors and fans is through his innovative approach to social media. Roger and his team consistently put in efforts to connect with his Facebook & YouTube fans and this has paid off with his number of Facebook fans recently hitting 4, 811, 836. His comments and videos regularly attract feedback in the thousands. I am sure many of you are aware of his recent video for Gillette, which went viral on the internet

The screen capture below is a great example of a recent post he made calling  for fans to ask him any questions they would like answered. Note: this one post attracted 9, 261 comments and 13, 9223 ‘likes’ – one of his less popular ones!

'The Fed' is a social media ace

 You will notice it actually seems like Roger himself is using this page – it is not all marketing material and this is a key element in its success as a fan page.

As a business owner it’s important to start with the end goal in mind so before doing anything consider what you really want to achieve in the social media sphere then act accordingly. Do research, check what competitors are doing and ensure you are familiar with social media tools so you can truly understand how it works and can be applied for your business.

If your business is already engaging in social media, assess how successful it is and  make sure there are consistent efforts to engage and connect with the online community.

Social media is a powerful communication tool but it is not a one size fits all medium.

Creating media magic – the importance of appropriate photographs

One area I have discovered a lot of businesses will overlook is the way their company is visually represented in the print and online media. And I’m not talking about websites, design or logos – I’m referring to photographs.

It never fails to amaze me how much money companies will spend on improving their online presence, or various other aspects of their business, yet quality photographs of staff and products won’t get a second look.

Many regional newspapers, magazines and online sites will only have one or two photographers. These photographers are often freelance photographers (contract) who will only work at the media outlet part-time.

What this means when you are pitching to media is that the chances of a regional/small media outlet setting up a fresh photograph to go with your story, or product, is pretty slim. This doesn’t mean it won’t happen. It just means you are competing with the thousand or so other stories which also need photographs. Editors need to fill space. They also need to meet a quota of stories and have appropriate photographs to go with them.

If you are on a deadline – your photographer is already booked out – and you have a choice between a story with a photo versus a story with no photo the chances are the story with the photo will win out every time.

Of course saying that, the larger media outlets will always want to own copyright and have their own pictures…

If a company does have images for media a lot of the time these images will be old or outdated. You know the ones – the fresh faced CEO who looks about forty but when you meet them in person they are really sixty and look nothing like their official media photograph?

There is nothing the media hates more than a (pr) company sending them pictures to accompany stories which represent their clients -or products – in a falsified manner. Media outlets don’t want old images or ones which look dodgy and outdated. It reflects on the quality of their publication. Media outlets want a variety of quality images which accurately portray whoever or whatever it is they are writing about.

They also don’t want to print the same thing as all of the other media outlets you’ve sent your story to.

It is crucial your brand aligns with images which accurately represent the business products and which fit the overall brand strategy. If you are going to push products, staff and employees of your business in the media its important to make sure they are presented in a way which fits in with the overall marketing strategy of your business. Social media also needs to be addressed in this regard but that is a whole other topic altogether.

Depending on the size of your business and what is being promoted in the media realistically you should be looking at indulging in professional photography shoots at least once a year. If you can’t hire someone it is still easy to update your media images. All it involves is finding an amateur photographer and allocating time and resources to make it happen.

The best part about professional media shoots is that your company will own all of the images afterwards – you can reuse these images in marketing material, or online, as you choose.

Quality photographs are an excellent business tool and will always help to enhance your media coverage.

Claire Kelly – Media Relations Manager, Ignite PR and Marketing